We stand behind our products and want you to be 100% satisfied! If you had an issue with your order, please email us at email@example.com
SHIPPING & RETURNS
All packages are shipped out via USPS within 24 hours after payment is processed during working days. DIECOM PROCESSING operates during normal business hours, 9 am-5 pm MST Monday-Friday. Orders are shipped the same day if placed before 1 pm MST on working days.
Once your package has shipped you will receive your USPS tracking number via the email associated with your order. If you did not receive your tracking information please contact us. Note that your shipping time estimate (average of 3-5 days) begins after your order has shipped.
Unfortunately, we do not ship our products internationally. If you have any questions please contact us at firstname.lastname@example.org for more information.
RETURNS AND REFUNDS
We only process returns for damaged products. We do not provide refunds. In case of a return you may request store credit or a replacement. The product must be returned to receive a store credit or a replacement. For damaged products, you must contact us within 48 hours from the delivery date.
All shipments are carefully inspected before leaving our warehouse. Please ensure that your shipping address information is correct before placing the order. The customer will be responsible for any extra shipping costs if USPS is unable to deliver due to incomplete or incorrect address. Upon delivery of your order, please check the product carefully to ensure it has not been damaged during shipping.
DIECOM PROCESSING is not responsible for lost or stolen packages. We will not process a refund or replacement if your package has been stolen after accurate delivery. However, we will do our best to assist you with a claim.
For subscription cancellations, please request a cancellation at least 48h prior to the subscription renewal date. Please contact us for more information email@example.com